Based on the feedback from the previous episode, we learned that most people prefer communicating via text message. We also learned that people overwhelmingly despise voicemail. How ironic that in an age becoming dominated by Alex, Siri and Google Home and countless voice recognition services that the recorded voice has become an annoyance. In this…
Have you ever missed out on something because you weren’t communicated with effectively or have you heard the excuse, “Nobody told me!” from your team or family. Odd are it can be avoided with over communication. Communication is a two way street and not only do we need to understand that not everyone is responsive…
Cyber criminals are working 24/7 to infiltrate your e-mail, social media accounts and business networks. Although most people say that data security is a high priority to them, their behavior does not match their sentiments. In this episode, we review simple ways to start protecting yourself and your business from cyber criminals that will greatly…
Your comfort zone can hold you back from trying an activity that will provide you with great joy and have a positive impact on your relationships at home and at work. After discussing some scenarios where John was able to step outside his comfort zone, we review steps you can take to improve your chances…
After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work. Only 1 in 25 dissatisfied customers will ever complain. The same may be true for unhappy employees. We discuss how to receive a complaint and create an action plan to solve the issue at root…
How well people know you dictates whether or not they will say hello to you or approach you when you meet in public. John discusses how his use of LinkedIn to tell his story lead to memorable in person encounters at a wine tasting at his son’s school. Listen for tips and the strategy for…
We underestimate how much personal information everyone is exposed to throughout the workday and how that affects everyone’s mood and focus throughout the day. We discuss self awareness, emotional intelligence, exercising empathy and using focus to achieve greater empathy.
John discusses how an attempt to take a day with an empty calendar backfired. He applies some of the teachings from The 7 Habits of Highly Effective People course by Stephen Covey and the book Getting Things Done by David Allen to create a plan for a productive work week. These concepts, adjusted for our…
This episode is a discussion on some of the very cool innovations from the 2019 NRF (National Retail Federation) Show. John discusses how Alibaba stole the show from the big brands on the main floor, how generic versions of AmazonGo stores will have a hard time deploying, due to operations, not technology and how some…
This episode is an introduction to the podcast and the host, John Hickey. After a brief background, John introduces listeners to his business and personal history and reviews the goals of the podcast. For anyone who is a manager, business owner, self employed, coaching youth sports, struggling with work life balance. This is for you.