After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work. Only 1 in 25 dissatisfied customers will ever complain. The same may be true for unhappy employees. We discuss how to receive a complaint and create an action plan to solve the issue at root…
How well people know you dictates whether or not they will say hello to you or approach you when you meet in public. John discusses how his use of LinkedIn to tell his story lead to memorable in person encounters at a wine tasting at his son’s school. Listen for tips and the strategy for…
We underestimate how much personal information everyone is exposed to throughout the workday and how that affects everyone’s mood and focus throughout the day. We discuss self awareness, emotional intelligence, exercising empathy and using focus to achieve greater empathy.
John discusses how an attempt to take a day with an empty calendar backfired. He applies some of the teachings from The 7 Habits of Highly Effective People course by Stephen Covey and the book Getting Things Done by David Allen to create a plan for a productive work week. These concepts, adjusted for our…
This episode is a discussion on some of the very cool innovations from the 2019 NRF (National Retail Federation) Show. John discusses how Alibaba stole the show from the big brands on the main floor, how generic versions of AmazonGo stores will have a hard time deploying, due to operations, not technology and how some…
This episode is an introduction to the podcast and the host, John Hickey. After a brief background, John introduces listeners to his business and personal history and reviews the goals of the podcast. For anyone who is a manager, business owner, self employed, coaching youth sports, struggling with work life balance. This is for you.
Queens, NY- September 19, 2018 – Tech 2 Success, LLC, announced today that it executed a merger agreement to acquire NY Web Consulting LLC, a provider of Internet Marketing services, web site design, S.E.O. and social media marketing services, also based in Queens, NY. The addition of the business, serving customers in varying industries, is…
As a business owner and salesman, I am less guarded than many others may be when letting my cell phone number be published to the public. This makes me very accessible for my clients and prospects however it also gets my number added to many lists for spam calls. Multiple times per day I receive…
Most of us are very aware of certain challenges in our business. We just can’t seem to overcome them because we have a business to run all day. Who has enough time to focus on fixing a problem that has been part of the business for years and we’ve learned to deal with it? I…
PhishMe Research claims that 91% of cyber attacks begin with a phishing e-mail! Cyber criminals use social engineering to manipulate users to release either sensitive information or provide access to company systems. The key here is that it take our own interaction to allow hackers to access our data. WE LET THEM IN! Hackers use…