After receiving a complaint from a customer, we are given the opportunity to regroup, restart and show our best work. Only 1 in 25 dissatisfied customers will ever complain. The same may be true for unhappy employees. We discuss how to receive a complaint and create an action plan to solve the issue at root cause.
Author: John Hickey
John Hickey is the cofounder of Tech 2 Success, an IT and Operations consulting firm that specializes in operations improvement using technology. John provides enterprise level leadership experience to companies of all sizes considering cloud hosting, systems implementations, lean process improvement, sales coaching, web development, system integrations and e-mail and Internet marketing. To contact John to help with your project or opportunity, visit Tech2Success.com.